Delivery & Returns
We aim to process and dispatch orders on the same day, subject to payment confirmation. Orders made on weekends and bank holidays will be posted the next working day.
We reserve the right to cancel any orders. In this instance we will alert the buyer and a refund will be processed.
You have the right to cancel you order up to 14 days after your order is delivered. Please let us know by following the returns procedure below.
We hope that you are happy with your purchase, but if you are not completely satisfied, we can offer you an exchange or refund if the item reaches us in its original state within 14 days of purchase. We will refund the item value, excluding the original postage charges.
Returns apply to items purchased online only. Online purchases cannot be returned in store.
Please email firstname.lastname@example.org for a returns authorisation number, and state your original order number and reason for return. Please let us know if you would prefer a refund or an exchange. Be sure to include the returns authorisation number in the parcel, along with your name and contact number. Returns sent to us without a returns authorisation number cannot be processed.
Please note we are unable to refund or exchange items that are not resalable. All labels must be in their original state/location. Items must be unwashed, unworn and with no marks of makeup or deodorant etc. Please ensure you try on your item/s with care. Any items that are not in their original condition will be sent back to you.
We advise sending your goods back via a tracked service and retaining proof of postage until you receive your refund notification.
Please return your item to:
The Snooty Fox
56 Scotch Street